All custom orders are non-refundable.
Average order turnaround time is 20-25 business days. Business days are Monday through Friday.Steps in the Order Process
- Initial Inquiry: You call or email us, and we talk about your needs. ·
- Artwork Design—Graphic designers interpret your request and send you a mock-up.
- Artwork Approval—You and your team review and approve. Be careful; no changes are allowed once approved!
- Submitting sizes, names, and numbers—the order cannot be submitted without a complete list. Be sure that if submitting names, they are in the proper case (usually upper) and, of course, spelled correctly.
- Production—The factory produces your fully custom uniform or apparel in approximately 3-4 weeks.
- Delivery—allow 2-5 business days for the product to arrive.
Rushed production turnaround time is 15-18 business days. Availability of rush orders must be verified and will depend on factory capability. A rush charge will apply. By paying for this order, you are agreeing to our No Refund & No Returns policy.
Minimum Order
10 pieces per style/graphic. You can combine sizes to reach this minimum – but not other styles or artwork.
What’s Included in the Price?
Price includes all customization, art, and as many print locations as you want that are the same for each uniform. There are upcharges for sizes 2xl-6xl ($1 per x, i.e., 2xl = $2) and for shipping.
Design Fee
A $50 design fee is required to begin working on concepts and artwork. This fee will be applied to the balance of your order if an order is placed within two weeks of providing customers a mock-up. If no order is placed, the fee will be retained by Impress Athletix, LLC for time spent on the order. Impress Athletix, LLC retains ownership of all design concepts generated by us.
What if I need to add another garment at a later date?
This is very common. You will pay the same price as your previous order (for up to one year or 3 add-on orders). There is a $30 set-up fee each time you place a fill-in/add-on order, whether you order 1 to 9 fill-ins. At 10 pieces, it is considered a new order, and there is no set-up fee, but the current list price will apply.
Sizing
Our products are produced according to the measurements on our size chart and sizing samples with a tolerance of +/-10%. We do offer our clients to a sizing sample that must be returned. We do not offer refunds or exchanges for items that were ordered in the wrong size. Unless we sent the wrong size.
What about Fit? There is a sizing chart available for each category of product. These can be found on our website. We work hard to make sure our product is true to size. If we miss at all on sizing, we always try to miss on the large side. It is very important that you review our size chart and measure a couple of the recipients to select the right sizing. A Track and Field Loose Fit Sizing Set is available.
Colors
The colors on your uniforms and apparel are selected by using the Pantone color code selected in your designs or the closest Pantone color code based on the designs. Pantone colors are always displayed on your artwork. If you require any specific color codes, those must be provided to us. Every color will print differently on the fabric after printing depending on the GSM, weight, and type. For this reason, we do not offer refunds for color issues for shades of color. Only obvious mistakes in color (i.e., Navy instead of Sky Blue) will be eligible for replacement. To qualify for replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Designs & Graphics
The designs we make for you are a general representation of the uniforms and apparel that you’re going to receive. We try our best to match exactly what you see in our designs, but we cannot guarantee it 100%. Things such as placement, sizes of logos and numbers, graphics, outlines, and other design specifications must be noted in writing and confirmed in the design template in order for us to reproduce it correctly. For this reason, we do not offer refunds for design issues.
Turnaround Time
Our turnaround time is an average of 20-25 business days (4-5 weeks). Turnaround time is defined as the time from order confirmation to ship date. Impress Athletix, LLC is not liable for shipping time. Generally, shipping time is only 3-5 days, but delays with FedEx, DHL, USPS, and UPS do happen. Impress Athletix is not responsible for shipping delays by the transportation company. Turnaround time starts from the moment the designs are confirmed, the sizes/numbers are confirmed, and the payment is made. If any of this stuff is missing, our turnaround time might be prolonged. We can produce uniforms and apparel as quickly as 3 weeks (15 business days) if there is a rush charge applied to your order. Factory availability must be confirmed for rush orders. This varies by order size, type of apparel, current production demand, and other specifications. There might be factors that make our turnaround time longer for your order. While we understand how important it is to deliver your apparel on time, and we take every measure to fulfill this need, it is impossible for us to guarantee on-time delivery. For this reason, we do not offer refunds for orders that are late. We do refund rush fees if it was a rush production order.
Cancellation
An order is started as soon as a payment is made. Orders must be cancelled before production is started, which is generally 24 hours. If an order is asked to be cancelled before production is started, there will be a cancellation fee, which is enforced to recoup our expenses (printing, fabrics, designs, labor, etc.). Below is our sunk-cost fee structure based on time that has passed:
1-2 days = 15%. On the rare occasion that an order is not in production after 48 hours, cancellation fees will be as follows: 3 days = 25%. 4 days = 35%. 5-7 days = 50%. 8+ days = 100%. If the order is in production, it cannot be cancelled, and full payment is required.
