Welcome to Impress Athletix, LLC ("Impress Athletix," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you:

• Visit www.impressathletix.com
• Purchase products
• Participate in a Team Store
• Submit artwork
• Request a quote
• Create an online account
• Contact Customer Service
• Subscribe to marketing communications
• Otherwise interact with our products and services

By accessing or using our website, you acknowledge that you have read and understand this Privacy Policy.

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Scope

This Privacy Policy applies to personal information collected through:

• Our website
• Online purchases
• Customer accounts
• Team Stores
• Third-party Team Store platforms (including Chipply, BigCommerce-hosted Team Stores, and other authorized e-commerce, fundraising, and Team Store platforms)
• Quote requests
• Contact forms
• Artwork submissions
• Email communications
• SMS communications (where applicable)
• Customer service interactions
• Marketing communications
• Social media interactions

This Privacy Policy applies regardless of whether your transaction occurs directly through the Impress Athletix website or through one of our authorized third-party sales platforms.

This Privacy Policy does not apply to websites or services operated by third parties that maintain their own privacy policies.

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Information We Collect

Information You Provide

Depending on how you interact with us, we may collect information including:

• Name
• Company, school, club, or organization name
• Billing address
• Shipping address
• Email address
• Telephone number
• Customer account information
• Payment information
• Purchase history
• Product preferences
• Team rosters
• Athlete names and jersey numbers
• Personalization information
• Uploaded artwork
• Logos
• Photographs
• Design files
• Documents
• Messages submitted through our website

Providing certain information is voluntary; however, choosing not to provide requested information may limit our ability to provide certain products or services.

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Information Collected Automatically

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of access
• Pages viewed
• Time spent on our website
• Referral websites
• Shopping activity
• Shopping cart contents
• Approximate geographic region
• Click activity
• Website usage patterns
• Cookies and similar technologies

This information helps us improve our website, products, and customer experience.

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How We Use Your Information

We use your information to:

• Process orders
• Process payments
• Manufacture custom products
• Ship merchandise
• Create artwork and proofs
• Personalize products
• Operate Team Stores
• Administer fundraising programs
• Respond to customer inquiries
• Provide customer support
• Send order confirmations
• Send shipping notifications
• Send artwork proofs and approvals
• Provide warranty support
• Improve our website
• Improve our products and services
• Analyze website performance
• Detect and prevent fraud
• Comply with legal obligations

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Team Stores and Third-Party Sales Platforms

Impress Athletix operates Team Stores through our website and through authorized third-party e-commerce platforms, including Chipply, BigCommerce-hosted Team Stores, and other authorized e-commerce, fundraising, and Team Store platforms.

When you place an order through one of these platforms, certain information may be collected or processed by both Impress Athletix and the platform provider to facilitate:

• Payment processing
• Order fulfillment
• Product manufacturing
• Shipping or pickup
• Customer service
• Team Store administration
• Fundraising administration

Information may include:

• Customer name
• Email address
• Shipping address
• Telephone number
• Ordered products
• Sizes
• Personalization information
• Pickup selections
• Order status

Personal information is shared only to the extent reasonably necessary to provide the requested products or services, operate our business, comply with legal obligations, or protect the rights of Impress Athletix and our customers.

These independent platforms maintain their own privacy practices. Customers are encouraged to review the applicable privacy policy of the platform through which they place their order.

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Artwork and File Uploads

Customers may upload:

• Logos
• Artwork
• Team rosters
• Photographs
• Personalization information
• Design files
• Other production materials

These materials are used solely for:

• Design services
• Production
• Proof approval
• Customer support
• Future reorder assistance

Artwork and production files may be retained to facilitate future reorder requests unless a customer requests removal, subject to our legal, accounting, and business recordkeeping obligations.

Customers represent that they own or have permission to reproduce all submitted materials.

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Payment Information

Payment transactions are processed through secure third-party payment processors.

Impress Athletix does not store complete credit card numbers on our servers.

Some Team Stores and online sales are hosted through third-party platforms.

Payment information submitted through these platforms is processed by the platform's authorized payment processor.

Customers should also review the applicable privacy practices of the platform through which they placed their order.

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Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and website functionality.

Essential Cookies

Used for shopping cart functionality, customer logins, website security, and basic website operation.

Functional Cookies

Used to remember customer preferences and improve website usability.

Analytics Cookies

Used to understand website traffic, visitor behavior, and website performance.

Advertising Cookies

Where applicable, advertising technologies may be used to measure marketing effectiveness and deliver more relevant advertising.

Most web browsers allow customers to disable cookies through browser settings.

Disabling cookies may affect website functionality.

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Analytics

We use analytics technologies to better understand how visitors interact with our website, improve website performance, enhance the customer experience, and evaluate the effectiveness of our marketing efforts.

Analytics tools may include:

• Google Analytics
• Microsoft Clarity
• Other website analytics services

These services may collect information regarding:

• Pages viewed
• Time spent on pages
• Click activity
• Device information
• Browser information
• Approximate geographic location
• Referral sources
• Website performance metrics

Analytics information is generally aggregated and is not intended to identify individual visitors.

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Marketing Communications

If you subscribe to our newsletter, request information, create an account, make a purchase, or otherwise provide your contact information, we may send promotional communications regarding products, services, Team Stores, company news, educational content, and special offers where we have a lawful basis to do so.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.

Even if you opt out of promotional communications, we may continue sending transactional emails relating to:

• Orders
• Invoices
• Artwork approvals
• Shipping updates
• Customer accounts
• Warranty information
• Other service-related matters

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SMS Communications

If you choose to receive SMS communications, we may send:

• Order updates
• Shipping notifications
• Appointment reminders
• Team Store announcements
• Promotional offers

Message and data rates may apply.

You may opt out at any time by following the instructions provided in the message.

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Third-Party Service Providers

To operate our business, Impress Athletix works with trusted third-party service providers that assist with:

• Team Store hosting
• E-commerce platforms
• Payment processing
• Shipping
• Email communications
• Marketing
• Website analytics
• Customer service
• Website hosting
• Technology infrastructure
• Production support

Examples may include:

• Chipply
• BigCommerce
• Stripe
• PayPal
• Authorize.net
• UPS
• FedEx
• USPS
• Google Analytics
• Microsoft Clarity
• Mailchimp
• Constant Contact

These providers receive only the information reasonably necessary to perform services on our behalf.

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Information Sharing

Impress Athletix does not sell your personal information for monetary compensation.

We may share personal information with trusted third parties when reasonably necessary to:

• Process transactions
• Manufacture products
• Ship merchandise
• Operate Team Stores
• Process payments
• Prevent fraud
• Improve website functionality
• Comply with legal obligations
• Provide customer support

We do not authorize our service providers to use your personal information for purposes unrelated to the services they provide to Impress Athletix.

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Business Transfers

If Impress Athletix is involved in a merger, acquisition, asset sale, financing, reorganization, bankruptcy proceeding, or other business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

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Legal Requirements

We may disclose personal information when required by law or when we reasonably believe disclosure is necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our legal rights
• Prevent fraud
• Enforce our Website Terms & Conditions
• Protect the safety of customers, employees, or others

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Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders
• Process payments
• Maintain reorder history
• Provide customer service
• Honor warranties
• Meet accounting requirements
• Comply with tax laws
• Comply with legal obligations

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Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

These safeguards may include:

• Industry-standard encryption technologies
• Secure hosting environments
• Restricted employee access
• Password protection
• Security monitoring

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

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Children's Privacy

Our website is intended for use by parents, coaches, schools, organizations, businesses, and other adults.

We do not knowingly collect personal information directly from children under the age of 13 without appropriate parental or organizational involvement.

If you believe a child has submitted personal information without authorization, please contact us so we may take appropriate action.

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Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of personal information you have provided
• Appeal certain privacy-related decisions where required by law

If your order was placed through an authorized third-party Team Store platform, certain requests may require coordination with that platform.

To submit a privacy request, please provide:

• Your name
• Email address
• Telephone number
• Order number (if applicable)
• Description of your request

We may request additional information to verify your identity before processing your request.

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Customer Accounts

Customers who create an online account are responsible for maintaining the confidentiality of their login credentials.

Customers may request deletion of their online account by contacting Impress Athletix.

Certain order history and transaction records may be retained as required by law or for legitimate business purposes.

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Do Not Track

Some web browsers include a "Do Not Track" feature.

Because there is currently no universally accepted standard for responding to Do Not Track browser signals, our website may not respond to these requests.

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Third-Party Websites

Our website may contain links to third-party websites.

Impress Athletix is not responsible for the privacy practices, security, or content of third-party websites.

We encourage customers to review the privacy policies of those websites before providing personal information.

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Third-Party Privacy Policies

Authorized third-party platforms used by Impress Athletix maintain their own privacy policies governing information collected directly through their websites and services.

Customers are encouraged to review the privacy policies of any third-party platform through which they place an order.

Nothing in this Privacy Policy supersedes the privacy obligations of those independent providers.

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International Visitors

Our website is operated from the United States.

If you access our website from another country, you understand that your information may be transferred to and processed within the United States, where privacy laws may differ from those in your jurisdiction.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.

The Last Revised date at the top of this page indicates when this Privacy Policy was most recently updated.

Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.